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Police Response Time

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Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

89% within 07:00 minutes

Q1-20

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.

The Sugar Land Police Department (SLPD) responded to 18 priority calls this quarter. 16 out of 18 priority calls were responded to within 07:00 minutes (89%). The average response time for the 18 priority calls was 04:20.

Two of the 18 priority calls had a response time over the 07:00 target shown below.

  • One incident 07:19, 19 seconds over the target) was a disturbance call that was was upgraded to a priority during the call; and
  • One incident (07:36, 36 seconds over the target) was an assault call that was unofficially downgraded (because parties separated).

Since 89% of the priority calls had a response time less than the 07:00 target, the measure exceeded its target and is evaluated as green.

Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.

Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).

Priority Calls: Air Crash, Officer Emergency, Assault in Progress, Burglary in Progress, Mass Casualty/Industrial Accident, Police Pursuit, Robbery in Progress, and Train Accident.

80% of responses within a target of 07:00 (mm:ss). This target time includes a target dispatch time of 01:00 and a target response time of 06:00.

A rapid police response to the highest priority calls helps ensure public safety and save lives. The response time target of 01:00 dispatch time and 06:00 response time represents a target close to the current level of service provided by the City of Sugar Land Police Department.

OSSI - CAD Record Management System; CAD Record Management System is the record management system utilized by the Sugar Land Police Department to capture Police call data.

Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page