Police Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
The Sugar Land Police Department (SLPD) responded to 31 priority calls this quarter. Two of the 31 priority calls had a response time over the 07:00 target. The average response time for the 31 priority calls was 03:48.
Of the two calls that had a response time over the 07:00 target:
- One incident (07:57, 57 seconds over target) was a burglary call in which officers were delayed because they stopped a possible related vehicle on the way to the call; and
- One incident (08:32, 1 minute and 32 seconds over target) was a disturbance call that was upgraded to a priority status during the event.
Additionally, since 29 out of 31 (or 94%) of the priority calls had a response time less than the 07:00 target, the measure exceeded its target and is evaluated as green.
Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.
Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).
Priority Calls: Air Crash, Officer Emergency, Assault in Progress, Burglary in Progress, Mass Casualty/Industrial Accident, Police Pursuit, Robbery in Progress, and Train Accident.
80% of responses within a target of 07:00 (mm:ss). This target time includes a target dispatch time of 01:00 and a target response time of 06:00.
A rapid police response to the highest priority calls helps ensure public safety and save lives. The response time target of 01:00 dispatch time and 06:00 response time represents a target close to the current level of service provided by the City of Sugar Land Police Department.