Police Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
The Sugar Land Police Department (SLPD) responded to 30 priority calls this quarter. 27 out of 30 priority calls were responded to within 07:00 minutes (90%). The average response time for the 30 priority calls was 04:02.
Of the 3 that took longer than 7 minutes:
- Two burglaries occurred overnight in the same beat within 5 minutes of one another, so a unit had to be brought in from another beat, which resulted in a slight delay to one of the responses.
- The other two calls with response times over 7 minutes had long travel times to the locations
Since 90% of the priority calls had a response time less than the 07:00 target, the measure exceeded its target and is evaluated as green.
Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.
Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).
Priority Calls: Air Crash, Officer Emergency, Assault in Progress, Burglary in Progress, Mass Casualty/Industrial Accident, Police Pursuit, Robbery in Progress, and Train Accident.
80% of responses within a target of 07:00 (mm:ss). This target time includes a target dispatch time of 01:00 and a target response time of 06:00.
A rapid police response to the highest priority calls helps ensure public safety and save lives. The response time target of 01:00 dispatch time and 06:00 response time represents a target close to the current level of service provided by the City of Sugar Land Police Department.