Police Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.
The Sugar Land Police Department (SLPD) responded to 39 priority calls this quarter. Five of the 39 priority calls had a response time over the 07:00 target.
Of the five calls that had a response time over the 07:00 target:
- Two were upgraded for various reasons,
- One call was a continuous disturbance and the call taker had trouble pinpointing the location of the caller,
- One call was not officially downgraded and Public Safety Dispatch noted the situation was calmed while Police were in route, and
- One was delayed due to slow traffic in route to destination.
Additionally, since 34 out of 39 (or 87%) of the priority calls had a response time less than the 07:00 target, the measure exceeded its target and is evaluated as green.
Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.
Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).
Priority Calls: Air Crash, Officer Emergency, Assault in Progress, Burglary in Progress, Mass Casualty/Industrial Accident, Police Pursuit, Robbery in Progress, and Train Accident.
80% of responses within a target of 07:00 (mm:ss). This target time includes a target dispatch time of 01:00 and a target response time of 06:00.
A rapid police response to the highest priority calls helps ensure public safety and save lives. The response time target of 01:00 dispatch time and 06:00 response time represents a target close to the current level of service provided by the City of Sugar Land Police Department.