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Fire Response Time

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Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
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100% within 08:30 minutes

Q4-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. To see the annual performance of this measure, click here.

In the fourth quarter of FY18 there were 25 emergency fire incidents within city limits. All 25 of these calls had first-arriving units respond in less than 0:08:30. The average response time was 0:05:11. 80% of all fire calls were responded to in 0:06:39 or less. This places us well above our goal of 80% of calls responded to in less than 0:08:30.

Fire response time averages tend to vary from month to month and quarter to quarter. The low number of fire calls each month means that any response time outliers can skew the average upwards. This quarter was a very successful quarter for the fire department in terms of response times. There does not seem to be a clear underlying reason for why response times were faster this quarter. However, there was only 1 grass fire this quarter. Grass fires in other quarters have skewed response times upwards due to the difficulty our department often has locating the grass fires, which are often small and may already be extinguished by the time the apparatus makes scene.


Type

Count

% of total

Building Fire

6

24%

Passenger Vehicle Fire

6

24%

Dumpster/Rubbish Fire

4

16%

Cooking Fire

2

8%

Equipment Fire

2

8%

Aircraft Fire

1

4%

RV Fire

1

4%

Fire, other

1

4%

Grass Fire

1

4%

Mailbox Fire

1

4%


Time elapsed between receipt of an Emergency Building Fire Call within corporate city limits by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Emergency Fire Calls: Calls within city limits coded NFIRS Incident Types 100-170, which includes, but is not limited to: structure fire, vehicle fire, natural vegetation fire, and cooking fire.

Results are reported as the percentage of Emergency Fire Calls responded to within the target time of 08:30 (mm:ss).

80% of all responses to Emergency Fire Calls within 08:30 (mm:ss). This target includes a 01:00 dispatch call processing time and 07:30 response time.

A rapid response to emergency calls helps to save lives, prevent unnecessary property loss, and ensure public safety.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page