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EMS Response Time

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Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

86% within 08:30 minutes

Q1-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

The City exceeded its response time goal by 6% in the first quarter. 187 out of 1,285 total calls had response times above 8 minutes, 30 seconds. This means that 86% of all EMS calls for the quarter met the response time goal of 8 minutes, 30 seconds. The average response time was 6 minutes, 27 seconds.

 The most common reason for delay was responding out of district. Currently, the City currently operates 3 medic units, which respond to all 7 districts of the city. Calls may be over 8 minutes, 30 seconds if the closest available medic unit must travel outside of its primary district to respond to a call, meaning the unit is operating "out of district". Construction and traffic conditions were another common reason for delay. 

Between December 12th, the first day of annexation, and the end of the quarter, December 31st, there were 330 medical calls in all of Sugar Land. 278 of these calls, or 84%, met the response time goal of 8 minutes, 30 seconds. The average response time since annexation was 6 minutes, 33 seconds. Two new medic units were added for annexation to help the City meet its response time goal: Medic 6 at Station 6 and Medic 7 at Station 7. 

Additionally, in the 2017 Citizen Satisfaction Survey, among those residents who had an opinion, Police, Fire, and EMS had the highest levels of satisfaction (94%).

Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.

Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.

Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.

80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.

Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.

EMS response time is intended to demonstrate the ability of the SLF-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page