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EMS Response Time

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Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

80% within 08:30 minutes

Q3-19

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

In the 3rd quarter of FY19 there were 1,234 emergency medical response time calls within city limits. 80% of all 1,234 calls had response times below the 0:08:30 target, which means the response time goal for this quarter was met. Of the 1,234 calls, 241 of them had response times above the 0:08:30 target. The average response time for all EMS calls this quarter was 0:06:56. 

The average times and number of calls over 0:08:30 was slightly elevated this quarter mainly due to the flooding events of May 7th and May 8th. A significant number of roadways throughout the city were made impassable by flooding, and alternative methods of reaching patients had to be deployed. It is important to note that no patients went without care due to the flooding events.

Below is the categorical breakdown of this quarters emergency responses:

Type

Count

% of total

Medical Call

1081

87.6%

Vehicle Accident With Injuries

102

8.3%

Vehicle Accident With No Injuries

38

3.1%

EMS, other

9

<1%

Vehicle/Pedestrian Incident

4

<1%

Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.

Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.

Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.

80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.

Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.

EMS response time is intended to demonstrate the ability of the Sugar Land Fire-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens. 

In October of 2018, City of Sugar Land Fire-EMS, alongside Sugar Land Dispatch, began a new system of call prioritization based upon call acuity. This new call prioritization system was based on a recommendation from the Fire-EMS assessment provided from an independent consulting firm in 2017. This new system means that emergency Fire and EMS units are traveling to low acuity calls without lights and sirens. This system is meant to apply the appropriate level of risk required to respond efficiently and effectively to the incident at hand. Therefore, if a unit is on response to a non-emergency call with lights off, and the call gets upgraded to emergency status, lights will be turned on at that given point in the response. Since more calls are being responded to non-emergency, we expect to see a slight increase in response times city-wide. 

The effects of this new call prioritization system will continue to be monitored by the department. 

ESO Record Management System - ESO is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.

Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page