Citizen Survey - Feeling Safe
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
Based on the November 2020 Citizen Satisfaction Survey, 93% of Sugar Land residents strongly expressed an overall feeling of safety in our City. This is 16% higher than the City’s target of 69%, which is the United States’ average response.*
*The question for the nationwide ETC study does not align exactly with the Sugar Land-specific safety question. The 77% target came from the national average of residents who answered "very satisfied" or "satisfied" to the "overall feeling of safety" question.
Question: "How satisfied are you with: Overall feeling of safety in my community".
Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very safe" and 1 was "very unsafe," excluding "don't knows."
Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥69%.
The ETC Institute, a full service call center for surveys, conducted the City's Citizen Survey in 2017, and so the target for this measure has its foundation in Citizen Survey data collected from the ETC Institute in the Southwest and the United States. The United States average is based on a survey the ETC Institute administered to over 4,000 randomly selected residents from all across the country, and the survey administered to over 300 residents living in Texas.
Creating a safe environment is a key goal of the City of Sugar Land and remains a priority of many City processes, projects, and initiatives.