Safest City in America
Feeling Safe, Rapid Response
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Measure and Definition | click on each measure for more information
Measure and Definition |
Click on each measure for more information.
Time elapsed between receipt of an Emergency Building Fire Call by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.
Results are reported as the percentage of Emergency Building Fire Calls responded to within the target time of 08:30 (mm:ss).
*Fire Response Time missed its quarterly target by 2% but exceeded its annual target by 4%. To see our annual performance, click here.
Average time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land First Responder on scene.
Results are reported as the percentage of Emergency Medical Calls responded to within the target time of 08:30 (mm:ss).
*EMS Response Time exceeded its quarterly target by 4% and its annual target by 5%. To see our annual performance, click here.
Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.
Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).
*Police Response Time exceeded its quarterly target by 13% and its annual target by 11%. To see our annual performance, click here.
Part 1 Crimes include:
- Violent Crimes – aggravated assault, forcible rape, murder, and robbery.
- Property Crimes – arson, burglary, larceny-theft, and motor vehicle theft.
The crime rate calculation is the number of FBI Part I crimes per 1000 population within the jurisdiction.
The target is ≤21.55. Performance within the top quartile (25%) of UCR Part I crime rates in Texas cities with populations between 75,000 and 125,000.
Please note each year the FBI releases Part I Crime Rates for the prior calendar year. Therefore, the most recent results are from calendar year 2016.
Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very safe" and 1 was "very unsafe," excluding "don't knows." Question: "How safe do you feel: Walking in your neighborhood during the day? Walking in your neighborhood after dark? In City parks?"
Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥76%.
Please note that most recent results are from FY2016, which was the last time the City conducted the Citizen Survey. Results and target status will be updated upon the completion of a new Citizen Survey.
This indicator is reported as a percentage of time the City meets all health related drinking water standards. The City measures its compliance relative to primary maximum contaminate levels and treatment techniques. The indicator is calculated on a rolling annual basis.
The target is 100%. This target reflects that the City strives to ensure that there are no water quality violations.
*The Water Quality measure met its quarterly and annual targets. To see our annual performance, click here.
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.