Citizen Survey - Value for Tax Dollar
Responsible City Government
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
Based on the November 2020 Citizen Satisfaction Survey, 70% of Sugar Land residents rated value received for tax dollars as high or very high. This satisfaction number is higher than the U.S. average of 37%.
Question: "How satisfied are you with: Overall value that you receive for your local tax dollars and fees?"
Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very satisfied" and 1 was "very dissatisfied," excluding "don't know.”
Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥38%.
The ETC Institute, a full service call center for surveys, conducted the City's Citizen Survey in 2017, and so the target for this measure has its foundation in Citizen Survey data collected from the ETC Institute in the Southwest and the United States. The United States average is based on a survey the ETC Institute administered to over 4,000 randomly selected residents from all across the country, and the survey administered to over 300 residents living in Texas.
Residents pay taxes and fees to support the provision of basic and advanced goods and services in the community. While the City of Sugar Land is not the only recipient of local revenues, City services play an important role in the lives of residents.