Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
In the 4th quarter, volunteers served a total of 6,860 hours, which equates to 28,576 total hours for Fiscal Year 2019. This equates to over $174,450 of donated volunteer time for the quarter and $726,688 for Fiscal Year 2019 (per the independent sector “value of volunteer time”; https://independentsector.org/...).
It is important to note this measure exceeded the annual target of 27,639 volunteer hours, even without any major volunteer events in the 4th Quarter (i.e. a large special event), and without any one-off major events; such as the Super Bowl in Fiscal Year 2017, that heavily increase the number of volunteer hours. There were several impacting factors in the success of this measure for the fiscal year. The first is an increase in volunteer activity at the animal shelter due to a transition from in-person orientations to online orientations. Streamlining this process has allowed more volunteers to sign-up for volunteer shifts at the Sugar Land Animal Shelter. Volunteer hours at the animal shelter increased from 15,399 hours in Fiscal Year 2019 compared to 13,748 hours in Fiscal Year 2018. The second factor has been improvements in the record-keeping of volunteer hours. The Community Engagement Coordinator has worked internally with staff to ensure hours are sent to volunteer staff on time, as well as working on educating volunteers on how to use kiosks to record their volunteer hours as they arrive for shifts. This was a process improvement initiative identified by the Office of Performance and Accountability during the Parks and Recreation Department study.
Other major contributors to volunteer hours for Fiscal Year 2019 were:
- T.E. Harman Center: 6,528
- Community Assistance Support Team (CAST): 2,653
- Parks and Recreation: 1,191
With the volunteer hours value above the 100% threshold of the fiscal year goal, this measure is evaluated green for exceeding target.
Staff is continually promoting new and existing volunteer opportunities through several platforms including social media, the city’s volunteer website, and the volunteer database. Staff is also actively working to improve internal volunteer hour tracking to ensure every hour is captured.
Total volunteer hours include all volunteer hours recorded in the City of Sugar Land volunteer tracking system.
A volunteer is someone who donates valuable, unpaid time and effort in support of the City of Sugar Land.
Performance better than the three-year trailing average of volunteer hours in the City of Sugar Land.
Citizen volunteers organized through the "Serve Sugar Land" program, enable the City to further expand, enhance, and enrich the services it provides to the community in new and innovative ways.