Citizen Survey - Community Pride
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. CY denotes Calendar Year.
95% of residents are proud to call Sugar Land their home. The target for this measure is greater than or equal to the most recent Citizen Satisfaction Survey results of 90%, which is within the margin of error of 4.2% at the 95% level of confidence. Therefore, this measure exceeded its target by about 5%.
Additionally, 94% of citizens surveyed were satisfied or very satisfied with overall quality of life, which significantly surpasses the Texas average of 22%.
Question: "What is your level of agreement with the following statements about Sugar Land? I am proud to call Sugar Land home."
Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "strongly agree" and 1 was "strongly disagree," excluding "don't knows.”
The target is ≥90% (± the 2020 margin of error of 4.2%). Thus, the true percentage could lie between approximately 85% and 95% of the of the population.
This measure is unique to the City of Sugar Land’s survey. Therefore, unlike many other Citizen Survey questions, benchmarking against the Southwest and United States averages is not available from data provided by the ETC Institute, which conducted the City of Sugar Land’s Citizen Survey in 2017.
Previously the target was 95%, but it has been updated to reflect a margin of error of approximately 5%.
Creating pride in the community is an important goal of the City of Sugar Land and reflects the City's commitment to excellence in the provision of public services.