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Police Response Time

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Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

77% within 07:00 minutes

Q4-20

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. To see the annual performance of this measure, click here.

The Sugar Land Police Department responded to 26 priority calls in the 4th Quarter. 20 out of 26 of the priority calls were responded to within 7 minutes (77%). Of the 6 that took longer than 7 minutes: 

- 2 calls were upgraded to priority during the call. 

- 3 calls had delayed responses due to long travel times. 

- 1 call was unofficially downgraded during the call. 

The 2 calls upgraded and the 1 call downgraded en route directly contributed to the failure to achieve the 0:07:00 standard this quarter. However, the priority level of these calls were updated in order to apply an appropriate level of risk to the incident at hand as more information was gathered; thus, there was no impact on service levels. 



Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.

Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).

Priority Calls: Air Crash, Officer Emergency, Assault in Progress, Burglary in Progress, Mass Casualty/Industrial Accident, Police Pursuit, Robbery in Progress, and Train Accident.

80% of responses within a target of 07:00 (mm:ss). This target time includes a target dispatch time of 01:00 and a target response time of 06:00.

A rapid police response to the highest priority calls helps ensure public safety and save lives. The response time target of 01:00 dispatch time and 06:00 response time represents a target close to the current level of service provided by the City of Sugar Land Police Department.

OSSI - CAD Record Management System; CAD Record Management System is the record management system utilized by the Sugar Land Police Department to capture Police call data.

Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Department of Innovation
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Department of Innovation
Contact (281) 275-2198
www.sugarlandtx.gov
[email protected]

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page