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Fire Response Time

Safest City In America

Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

90% within 08:30 minutes

Q1-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

90% of all fire calls were responded to within 8 minutes, 30 seconds or less. Therefore, this measure exceeded its target. Sugar Land Fire-EMS responded to 19 emergency fire-related calls within the city limits. The average response time was 5 minutes, 58 seconds. There were 2 calls over 8:30.  

The first delayed fire response occurred on October 12th. A hydraulic lift being hauled on a trailer pulled by a truck caught fire on Highway 59. The response to this incident was complicated by an inaccurate address being provided and heavy traffic on Highway 59 due to the fire. 

The other delayed fire response occurred on November 27th. That call was for a stalled vehicle on the side of Highway 59. There was minimal fire damage under the hood from leaking motor oil. Once again, the delay was due to its location on the main highway. There was no visible smoke or fire, and rush hour traffic made it difficult for the Ladder Truck to reach the location. 

Since annexation, on December 12th, there have been two fires in all of Sugar Land: both were building fires and both had responses well below the 8:30 standard. 

Additionally, based on the 2017 Citizen Satisfaction Survey results Police, Fire, and EMS had the highest levels of satisfaction (94%). 

Time elapsed between receipt of an Emergency Building Fire Call within corporate city limits by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Emergency Fire Calls: Calls within city limits coded NFIRS Incident Types 100-170, which includes, but is not limited to: structure fire, vehicle fire, natural vegetation fire, and cooking fire.

Results are reported as the percentage of Emergency Fire Calls responded to within the target time of 08:30 (mm:ss).

80% of all responses to Emergency Fire Calls within 08:30 (mm:ss). This target includes a 01:00 dispatch call processing time and 07:30 response time.

A rapid response to emergency calls helps to save lives, prevent unnecessary property loss, and ensure public safety.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page