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Fire Response Time

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Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

81% within 08:30 minutes

Q2-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

81% of all fire calls in the second quarter had total response times of 8 minutes, 30 seconds or less.  Sugar Land Fire-EMS responded to 78 emergency fire-related calls within the city limits. This was a significant increase over the 19 that occurred last quarter. 63 out of 78, or 89.5%, of these calls had the first unit on scene within 8 minutes, 30 seconds. All of the responses above 8 minutes, 30 seconds were either a fire along the roadway or a passenger vehicle fire. These types of calls are expected to have longer response times due to complications such as difficult access and unclear directions. In addition, several of the grass fires had already subsided by the time the responding units reached the location. 

As stated above, the majority of the calls over 8 minutes, 30 seconds were grass or vegetation fires along the roadway. Dry, breezy weather conditions along with high pollen, which is extremely flammable, led to a large number of small roadside fires on several days in March. In general, these fires place a small demand of the department, as they tend to be one unit responses that require only a few minutes on scene. However, these fires can affect overall responses throughout the city as they take units out of service to respond to them. 

There were 8 structure fires throughout the second quarter. This is also above average. The average response time for these 9 structure fires was 6 minutes, 23 seconds. Four house fires originated in the garage. Two of the house fires originated in an appliance (vent fan, dishwasher). Two of the fires, one at a residence and one at a business, were originally dispatched as a Fire Alarm call.  There was one multi-family unit fire and one restaurant fire. Three of the fires were fairly unsubstantial with little to no spread and required less than an hour on-scene and two or fewer engines on-scene.

Time elapsed between receipt of an Emergency Building Fire Call within corporate city limits by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Emergency Fire Calls: Calls within city limits coded NFIRS Incident Types 100-170, which includes, but is not limited to: structure fire, vehicle fire, natural vegetation fire, and cooking fire.

Results are reported as the percentage of Emergency Fire Calls responded to within the target time of 08:30 (mm:ss).

80% of all responses to Emergency Fire Calls within 08:30 (mm:ss). This target includes a 01:00 dispatch call processing time and 07:30 response time.

A rapid response to emergency calls helps to save lives, prevent unnecessary property loss, and ensure public safety.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page