Fire Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. To see the annual performance of this measure, click here.
Fire response time was below target by 2% in the 4th quarter. Sugar Land Fire-EMS responded to 23 emergency fire-related calls within the city limits, which were emergency-fire -related calls placed during Hurricane Harvey. The average response time was 6 minutes, 47 seconds. There were 5 calls over 8 minutes, 30 seconds.
During the first delayed response, a passenger vehicle fire on July 2nd had a delayed response, because Engine 3 was responding to a call in Engine 5’s district. Engine 5 was already out on a medical call.
On the second delayed response, a passenger vehicle fire occurred on July 22nd. This fire occurred on the main lanes of 59. The engine had trouble reaching the fire due to traffic on the highway.
On August 3rd, there was a delay in response to a call for an outside fire. This delay was attributed to Ladder 4 responding out of district to a call in Engine 1’s district. Engine 1 was out of station at the time.
On August 21st, another passenger vehicle fire occurred. There was a delay with dispatch on this because, as this incident was called in, several calls were being fielded from multiple reporting parties regarding a major vehicle accident in a separate location. It was initially believed that this call was related to the major accident. Dispatch is aware that this issue occurred.
On September 26th, Sugar Land Fire-EMS was called to a cooking fire. The caller hung up on 911 before 911 could verify the address of the call, delaying the call being toned out to the stations. Once the call was dispatched, a train blocked the initial engine from responding within the 8 minutes, 30 second time frame. Once the responding engine realized they were going to have a delayed response by train, they requested another engine be dispatched to the call.
Fire is currently undergoing a strategic project to implement recommendations that came out of the Fire Assessment, especially recommendations relating to improving unit availability and improving performance efficiency .
Time elapsed between receipt of an Emergency Building Fire Call within corporate city limits by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.
SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.
Emergency Fire Calls: Calls within city limits coded NFIRS Incident Types 100-170, which includes, but is not limited to: structure fire, vehicle fire, natural vegetation fire, and cooking fire.
Results are reported as the percentage of Emergency Fire Calls responded to within the target time of 08:30 (mm:ss).
80% of all responses to Emergency Fire Calls within 08:30 (mm:ss). This target includes a 01:00 dispatch call processing time and 07:30 response time.
A rapid response to emergency calls helps to save lives, prevent unnecessary property loss, and ensure public safety.