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Fire Response Time

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Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

81% within 08:30 minutes

Q3-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

In the third quarter, there were a total of 26 fire related incidents. The average response time was 0:07(mm):21(ss). 

April: There were a total of 14 fire calls. 

  • Three of the 14 calls were building fires. The average response times for these fire calls were 0:05:51 and 100% of the building fires were below 0:08:30 total response. 
  • Seven of the 14 fire calls were outdoor fires; the average response time for these calls was 0:07:22 and 2 of these calls were above 0:08:30. One of the calls above the target response time responded to a call within District 6 by Engine 7. Engine 7 was already one a call and had to relocate upon arrival to gain better access to the fire. The other outdoor fire was a grass fire that had an extended response time due to distance. Engine 4 responded to a call in Engine 3's district. Additionally, the fire had gone out prior to the Engine's arrival, therefore took the crew time to locate the fire on scene.
  • Four of the 14 fire calls were vehicle fires; the average response time for those calls was 0:08:57 and one of those fires had a response time of greater than 0:08:30 (0:09:51) which was an out of district response. 

May: There were nine fire calls included in response time calculations. 

  • There were four building fires, one trash fire, one passenger vehicle fire, one vegetation fire, one outdoor rubbish fire, and one "other" fire. The average response time was 7 minutes, 10 seconds; the median was 7 minutes, 12 seconds. 
  • There were two calls above 0:08:30. Incident #3717, a building fire, had a ten-minute response. The call had a 0:02:30 minute call processing time at Public Safety Dispatch due to the call being dropped during a severe storm that came through the city on May 21st. There were multiple lightning strikes and two building fires that were called in within fifteen minutes of one another (one was within the ETJ). Incident #3382, outside rubbish fire, had a response time of 0:08:40. During this incident only one engine was dispatched to a small mulch fire at an apartment complex. The fire was in the back of the complex at the playground which took the crews time to locate the fire. 

June: There were three fire calls averaging 0:05:35. The calls  were for a passenger vehicle fire, outside trash receptacle fire and grass fire.

The Fire Department continues to monitor response times for improved service delivery.

Time elapsed between receipt of an Emergency Building Fire Call within corporate city limits by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Emergency Fire Calls: Calls within city limits coded NFIRS Incident Types 100-170, which includes, but is not limited to: structure fire, vehicle fire, natural vegetation fire, and cooking fire.

Results are reported as the percentage of Emergency Fire Calls responded to within the target time of 08:30 (mm:ss).

80% of all responses to Emergency Fire Calls within 08:30 (mm:ss). This target includes a 01:00 dispatch call processing time and 07:30 response time.

A rapid response to emergency calls helps to save lives, prevent unnecessary property loss, and ensure public safety.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page