EMS Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. To see the annual performance of this measure, click here.
In the 4th quarter of FY21 there were 1,629 emergency medical responses within city limits and included in response time metrics. 93.5% of all these calls had response times below 0:08:30, which means we did hit our response time goal for this quarter. Of the 1,629 calls, 105 of them had response times above 0:08:30. The average response time for EMS calls included in the calculations this quarter was 0:07:02. The main causes for delay were due to distance/out of district responses, weather conditions, nighttime responses, and trains on the railroad tracks.
A categorical breakdown of this quarter's emergency medical responses is below:
Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.
Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.
Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.
SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.
Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.
80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.
Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.
EMS response time is intended to demonstrate the ability of the Sugar Land Fire-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens.
In October of 2018, City of Sugar Land Fire-EMS, alongside Sugar Land Dispatch, began a new system of call prioritization based upon call acuity. This new call prioritization system was based on a recommendation from the Fire-EMS assessment provided from an independent consulting firm in 2017. This new system means that emergency Fire and EMS units are traveling to low acuity calls without lights and sirens. This system is meant to apply the appropriate level of risk required to respond efficiently and effectively to the incident at hand. Therefore, if a unit is on response to a non-emergency call with lights off, and the call gets upgraded to emergency status, lights will be turned on at that given point in the response. Since more calls are being responded to non-emergency with sirens and lights off, we expect to see a slight increase in response times city-wide.
The effects of this new call prioritization system will continue to be monitored by the department.