EMS Response Time
Safest City In America
Status Indicators: Proceeding as Anticipated | Monitoring Progress | Reviewing for Improvement | Information Unavailable
Proceeding as Anticipated
Reviewing for Improvement
Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY. To see the annual performance of this measure, click here.
In the 4th quarter, Sugar Land Fire-EMS responded to 1021 emergency medical calls within the city limits. The average response time was 6 minutes, 33 seconds. There were 161 calls with a response time over 8 minutes, 30 seconds. Half of all medical calls were responded to within 6 minutes, 11 seconds or less.
The most common reason for delay on fourth quarter medical calls is responding out of district or from a distance. Currently, the City currently operates 3 medic units, which respond to all 7 districts of the city. Calls may be over 8 minutes, 30 seconds if the closest available medic unit must travel outside of its primary district to respond to a call, meaning the unit is operating "out of district". Construction and traffic conditions were the reason for delay for 12% of the calls over 8 minutes, 30 seconds in the 4th quarter. There were more delays due to weather conditions during Hurricane Harvey. High water due to flooding also delayed several medical calls. In total, 9% of all calls over 8 minutes, 30 seconds were delayed by weather or high water conditions.
Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.
Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.
Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.
SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.
Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.
80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.
Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.
EMS response time is intended to demonstrate the ability of the SLF-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens.