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EMS Response Time

Safest City In America

Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

85% within 08:30 minutes

Q2-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

This quarter, 85% of all EMS calls met the response time goal of 8 minutes, 30 seconds. Sugar Land Fire-EMS responded to 1,463 emergency medical calls within the city limits. 1,243 calls had total response times below 8 minutes, 30 seconds; 220 calls had total response times above 8 minutes, 30 seconds. This is over 5% above the goal of 80% compliance. The average response time was 6 minutes, 26 seconds. 

In the 220 instances where response was delayed, the most common reason for delay was responding out of district. Currently, the City operates 4 medic units, which respond to all 7 districts of the city. Calls may be over 8 minutes, 30 seconds if the closest available medic unit must travel outside of its primary district to respond to a call, meaning the unit is operating "out of district". Other reasons for delay included responding from a distance, construction, and traffic conditions.

Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.

Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.

Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.

80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.

Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.

EMS response time is intended to demonstrate the ability of the SLF-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page