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EMS Response Time

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Status Indicators: Proceeding as Anticipated |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

Status Indicators:
Proceeding as Anticipated
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

86% within 08:30 minutes

Q3-18

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year. The City’s Fiscal Year runs from October 1st – September 30th and is denoted by FY.

There were 1,387 EMS calls included in response time calculations of which 86.45% (1,199) of the calls had response times under the target of 0:08:30. The average response time was 0:06:18. 

90% of calls were responded to in 0:08:54 or less. The most common reason for delay is distance. If the medic unit or engine assigned to the district is already on a call, an engine or medic unit will have to respond from a neighboring district, leading to a longer-than-average response. Traffic is also a common cause for delay; this is especially true if the call is a vehicle incident on the freeway or a major highway, due to the buildup of traffic, or if the call takes place during rush hour.

Sugar Land Fire-EMS has been working alongside Public Safety Dispatch to alter response plans. Crews have been given the latitude to downgrade certain minor EMS calls from an emergency response to a non-emergency response if the information provided by Public Safety Dispatch deems it appropriate. There is an inherent safety risk in a medic unit or engine running emergency traffic to a call. While response time is critical in certain calls, such as cardiac arrests or strokes, there are minor, sick calls where responding during traffic may create more risk of an accident than is warranted by the nature of the call. Staff has been advised to make it clear in their reports that if they do respond non-emergency, to make that clear in their report so that these response times are not included in our overall emergency response time calculations. Fire-EMS we will continue to monitor changes in response times over the next few months to ensure that all reporting is being completed appropriately based on the type of call. 

Time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land first responding unit on scene.

Emergency Medical Services (EMS) Call—All Code 300 calls, which includes but are not limited to: medical assist calls, motor vehicle accident with injury calls, and extrication/rescue calls.

Sugar Land First Responder: SLF-EMS Unit or a Sugar Land Fire – EMS Medic Unit.

SLF-EMS Unit: A fire apparatus designed to be used under emergency conditions to transport personnel and equipment and support the suppression of fires or mitigation of other hazardous situations.

Sugar Land Fire – EMS Medic Unit: Ambulance staffed to advanced paramedic-level of response.

80% of all Emergency Responses within 08:30 (mm:ss) for EMS calls. This target includes a 01:00 dispatch call processing time and 07:30 response time.

Prompt identification and intervention on medical issues is proven to save lives. Response time is one metric to measure this ability.

EMS response time is intended to demonstrate the ability of the SLF-EMS to rapidly respond to medical emergencies. The quicker personnel are on scene, the faster they can assess the emergency, initiate life-saving interventions, and determine higher-level care needs. These combined actions translate into improved survivability of our citizens.

ZOLL Record Management System - ZOLL is the record management system utilized by the Sugar Land Fire Department to capture all Fire and EMS call data.





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Performance and Accountability
Contact (281) 275-2236
www.sugarlandtx.gov
PerformanceAccountability@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page