Total volunteer hours include all volunteer hours recorded in the City of Sugar Land volunteer tracking system. A volunteer is someone who donates valuable, unpaid time and effort in support of the City of Sugar Land.

The target is based on performance better than the 3 year trailing average of volunteer hours in the City of Sugar Land.

All monetary donations accepted by the City of Sugar Land, regardless of source. A donation occurs when the City receives the funds or the asset is transferred to the City’s ownership.

The target is based on performance better than the 5 year trailing average of monetary donations received by the City of Sugar Land (rounded to the nearest hundred).

This measure tracks the dollar value ($) of all permits for the addition/alteration of residential properties with a target based on performance better than or equal to the 3 year trailing average.

This measure tracks the dollar value ($) of all permits for the addition/alteration of commercial properties with a target based on Performance better than or equal to the 3 year trailing average.

Question: "What is your level of agreement with the following statements about Sugar Land? I am proud to call Sugar Land home."

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "strongly agree" and 1 was "strongly disagree," excluding "don't knows.” Improvement better than or equal to the most recent Citizen Survey. The target is ≥90% (± the 2018 margin of error of 4.3%).

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results will be updated upon the completion of a new Citizen Survey.