Time elapsed between receipt of an Emergency Building Fire Call by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene. 

Results are reported as the percentage of Emergency Building Fire Calls responded to within the target time of 08:30 (mm:ss).

*Fire Response Time exceeded its quarterly target by 20% and exceeded its annual target by 8%. To see our annual performance, click here.

Average time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land First Responder on scene.

Results are reported as the percentage of Emergency Medical Calls responded to within the target time of 08:30 (mm:ss).

*EMS Response Time exceeded its quarterly target by 5% and its annual target by 6%. To see our annual performance, click here. 

Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.

Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).

*Police Response Time met its quarterly target and exceeded its annual target by 9%. To see our annual performance, click here. 

Part 1 Crimes include: 

• Violent Crimes – aggravated assault, forcible rape, murder, and robbery. 
• Property Crimes – arson, burglary, larceny-theft, and motor vehicle theft. 

The crime rate calculation is the number of FBI Part I crimes per 1000 population within the jurisdiction.

The target is ≤21.55. Performance within the top quartile (25%) of UCR Part I crime rates in Texas cities with populations between 75,000 and 125,000.

Please note each year the FBI releases Part I Crime Rates for the prior calendar year. Therefore, the most recent results are from calendar year 2017.

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very safe" and 1 was "very unsafe," excluding "don't knows." How satisfied are you with: "Overall feeling of safety in my community".

Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥69%.

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results and target status will be updated upon the completion of a new Citizen Survey.

This indicator is reported as a percentage of time the City meets all health related drinking water standards. The City measures its compliance relative to primary maximum contaminate levels and treatment techniques. The indicator is calculated on a rolling annual basis.

The target is 100%. This target reflects that the City strives to ensure that there are no water quality violations. 

*The Water Quality measure met its quarterly and annual targets.  To see our annual performance, click here. 

This target and status for this measure reflects the sales tax collections per capita (based on a population of 117,869 per the City's FY18 Budget Book) in the City of Sugar Land. Sales tax collections will be reported on a quarterly basis.

An increase in sales tax per capita each fiscal year. The target is >$400/capita (Year To Date). This target reflects increasing the economic vitality of the City. Sales tax collections will be reported on a quarterly basis.

Rooms sold divided by rooms available multiplied by 100. Occupancy is expressed as a percentage of available rooms occupied. Formula: ( Rooms Sold / Rooms Available ) X 100. The hotel occupancy figures reported here are an average of the three months of the quarter.

The target is ≥70%, which is based on the historic hotel occupancy in the City.

*Hotel occupancy missed its quarterly target by 5% but exceeded its annual target by 2%. To see our annual performance, click here. 

Event attendance includes the number of estimated attendees at the following Selected Destination Venues: Smart Financial Centre at Sugar Land, Constellation Field, Sugar Land Town Square Plaza, and the Houston Museum of Natural Science at Sugar Land.

Attendance is calculated by management estimates, ticket sales or a combination of the two methods. 

This measure encompasses Capital Expenditures Investment, including investment through the full life of the incentive agreement, for all incentive agreements approved and established during a fiscal year. The City of Sugar Land’s fiscal year runs from October 1 through September 30.

The target is ≥$40,000,000, which is based on performance better than or equal to the trailing 10-year average of investment created, as required in a company’s performance obligations, through the full life of the city’s various incentive agreements.

This measure includes required new employees, including employees required through the full life of the agreement, for all incentive agreements approved and established during a fiscal year. The City of Sugar Land’s fiscal year lasts from October 1 through September 30.

The target for this measure is performance better than or equal to the trailing 10 year average of the number of jobs created as a result of the company's performance obligations, which are set forth in the city's numerous Economic Development Incentive Agreements.

Percentage of current capacity not occupied by tenants in Office, Industrial, and Retail commercial space within the City of Sugar Land.

The target is set at less than or equal to 10%, which is considered a sensible target equilibrium in the occupancy of commercial space.

*Commercial vacancy exceeded its quarterly and annual targets. To see our annual performance, click here. 

Dollar value ($) of all permits for new commercial construction. This metric will be reported in regards to non-taxable and taxable entities.

Taxable permit values are subject to taxation, and represent property uses including, but not limited, to entertainment venues and retailers. Non-taxable, or tax exempt, permit values is a term that pertains to property used for education, religious, or charitable purposes.

Performance above the 3 year trailing average for permit values for taxable and non-taxable entities. The target for FY18 is ≥$157, 177, 860.

The City of Sugar Land’s commercial property tax revenue, percentage change, and assessed valuation of commercial property as a percentage of the tax roll as reported annually by the Fort Bend County Central Appraisal District.

The target is based on the 2017 tax roll for the City and the municipal utility districts that were annexed. 

The assessed revaluation and new valuation for residential property in the City as reported annually by the Fort Bend County Central Appraisal District.

An increase in the revaluation of residential property within the City of Sugar Land from the previous year’s assessed residential valuation. The target value of ≥3% (revaluation) is intended to represent the desire of the City to foster stability and growth in property values for residents.

For the purposes of this Goal Measure, Staff is measuring the City's Bond Ratings on our General Obligation (GO) Bonds and Certificates of Obligation (CO's). In issuing GO Bonds and CO's, the City of Sugar Land pledges to levy whatever property tax is needed to repay the bonds for any particular year. GO Bonds cannot be issued without voter approval.

Bond ratings reflect a detailed analysis of the City’s ability to repay debt and include an assessment of the local/regional economy, overall administration, financial policies, and track record in managing its financial position. The target for this measure is AAA; the highest possible bond rating in the rating scale.

This measure is the dollars of net bonded debt per capita. Or net bonded debt as a percent of taxable value of property (as reported in CAFR). The target is <$2,400 per capita and 1.5% Debt to the Taxable Value of Property.

The City managing the debt-per-resident ratio shows its strong, conservative fiscal management and responsibility to the Sugar Land taxpayer to keep taxes low.

The net assessed value of the City divided by the total acreage of the City, expressed as a number and the annual percentage change.

Maintaining and developing a growing property value in the City ensures that Sugar Land remains a desirable place to live, work, and play. This comprehensively evaluates all land and amenities, from neighborhoods to business centers.

The City of Sugar Land uses this measure to approximate the tax burden on residents and, in turn, to plan how to best deliver return-on-investment to the community. The actual tax rate represents the amount of funds the City requires for operation and maintenance, plus the amount required for our debt service.

The target for this measure is based on the commitment of the City to raise the property tax rate by less than 3 cents over a five-year period as a result of voter approved GO Bonds. The City aims to utilize our financial resources efficiently, so that taxes will increase less than 3 cents over a five year period.

Question: "How satisfied are you with: Overall value that you receive for your local tax dollars and fees?"

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very satisfied" and 1 was "very dissatisfied," excluding "don't know.” Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥38%.

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results will be updated upon the completion of a new Citizen Survey.

Recycled residential materials weight divided by total residential waste collection weight. Recycled materials include curbside recycling, green waste, and household hazardous waste. The target is ≥40%.

This target reflects a goal previously established in workshops with City Council of increasing the residential diversion rate to 40%.

*The Residential Diversion Rate missed its quarterly target by 3% and its annual target by 1%. To see our annual performance, click here. 

This measure, expressed as a percentage, demonstrates an assessment of current water demand compared to available water supplies. The formula is as follows: 5 year average water production / Current water production capacity.

The target is ≤37%. Performance better than (a lower %) or equal to the top quartile of American Water Works Association (AWWA) Survey Respondents.

Even the most well-maintained and well-managed water distribution system will experience some unavoidable loss of water before reaching customers. In order to exclude consideration of the unavoidable leakage, the International Water Association supports the use of an Infrastructure Leakage Index (ILI). This index is a ratio of water loss to water leaks as compared to unavoidable water loss.

It is accepted within the industry that a score of 1-2 is exceptional; whereas, the majority of utilities operate between a 2 and a 4. Utilities above a 4 need to consider more immediate updates to their water distribution system.

A consultant periodically provides the City of Sugar Land with a comprehensive road network score every three years. This score is based on Pavement Condition Ratings determined from visual surveys performed by trained external field raters. Pavement Condition Ratings are assigned on a 0 - 100 scale, with 100 representing a perfect rating and 0 representing an unusable pavement condition.

The City Council has communicated their intention to pursue and fund a street maintenance program and long-term capital improvement plan aimed at maintaining at least a 65 pavement condition rating, which in the industry is considered fair.

The assessments are conducted every four years with the last assessment conducted in FY16 by HVJ Associates. The next assessment is proposed for FY20 with a report due in FY21.

Per the 2010 Highway Capacity Manual, this metric is calculated as the average measured travel speed over the posted speed limit for the corresponding major corridor. The calculated value is converted into a percentage and translated into a letter grade indicative of a level of service (A is the best, F is the worst). This measurement is attained for the for the AM peak (7-8 AM), Noon Peak (12-1 PM), and the PM peak (5-6 PM), when the major travel corridors in the City of Sugar Land typically experience high travel demands. The slower the measured speed compared to the posted speed limit, the lower the level of service. This traffic corridor is measured on State Highway 6 from Dulles to Brooks Street.

Per the 2010 Highway Capacity Manual, this metric is calculated as the average measured travel speed over the posted speed limit for the corresponding major corridor. The calculated value is converted into a percentage and translated into a letter grade indicative of a level of service (A is the best, F is the worst). This measurement is attained for the for the AM peak (7-8 AM), Noon Peak (12-1 PM), and the PM peak (5-6 PM), when the major travel corridors in the City of Sugar Land typically experience high travel demands. The slower the measured speed compared to the posted speed limit, the lower the level of service.This traffic corridor is measured on US Highway 90 from Dairy Ashford Blvd. to SH 6.

Total volunteer hours include all volunteer hours recorded in the City of Sugar Land volunteer tracking system. A volunteer is someone who donates valuable, unpaid time and effort in support of the City of Sugar Land.

The target is based on performance better than the 3 year trailing average of volunteer hours in the City of Sugar Land.

All monetary donations accepted by the City of Sugar Land, regardless of source. A donation occurs when the City receives the funds or the asset is transferred to the City’s ownership.

The target is based on performance better than the 5 year trailing average of monetary donations received by the City of Sugar Land (rounded to the nearest hundred).

This measure tracks the dollar value ($) of all permits for the addition/alteration of residential properties with a target based on performance better than or equal to the 3 year trailing average.

This measure tracks the dollar value ($) of all permits for the addition/alteration of commercial properties with a target based on Performance better than or equal to the 3 year trailing average.

Question: "What is your level of agreement with the following statements about Sugar Land? I am proud to call Sugar Land home."

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "strongly agree" and 1 was "strongly disagree," excluding "don't knows.” Improvement better than or equal to the most recent Citizen Survey. The target is ≥90% (± the 2018 margin of error of 4.3%).

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results will be updated upon the completion of a new Citizen Survey.