Time elapsed between receipt of an Emergency Building Fire Call by the telecommunications operator to the arrival of the first Sugar Land Fire – EMS (SLF -EMS) unit on scene. 

Results are reported as the percentage of Emergency Building Fire Calls responded to within the target time of 08:30 (mm:ss).

Average time elapsed between the receipt of a telephone call reporting an Emergency Medical Services (EMS) situation by the telecommunications operator to the arrival of the first Sugar Land First Responder on scene.

Results are reported as the percentage of Emergency Medical Calls responded to within the target time of 08:30 (mm:ss).

Time elapsed between the receipt of a telephone call reporting a Priority Call situation by the telecommunications operator to the arrival of the first Sugar Land Police Department (SLPD) unit on scene.

Results are reported as the percentage of Priority Calls responded to within the target time of 07:00 (mm:ss).

Part 1 Crimes include: 

• Violent Crimes – aggravated assault, forcible rape, murder, and robbery. 
• Property Crimes – arson, burglary, larceny-theft, and motor vehicle theft. 

The crime rate calculation is the number of FBI Part I crimes per 1000 population within the jurisdiction.

The target is ≤20.71. Performance within the top quartile (25%) of UCR Part I crime rates in Texas cities with populations between 100,000 and 150,000. 

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very safe" and 1 was "very unsafe," excluding "don't knows." How satisfied are you with: "Overall feeling of safety in my community".

Performance better than or equal to the Citizen Survey’s United States average response to this question. 

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results and target status will be updated upon the completion of a new Citizen Survey.

This indicator is reported as a percentage of time the City meets all health related drinking water standards. The City measures its compliance relative to primary maximum contaminate levels and treatment techniques. The indicator is calculated on a rolling annual basis.

The target is 100%. This target reflects that the City strives to ensure that there are no water quality violations. 

Rooms sold divided by rooms available multiplied by 100. Occupancy is expressed as a percentage of available rooms occupied. Formula: ( Rooms Sold / Rooms Available ) X 100. The hotel occupancy figures reported here are an average of the three months of the quarter.

The target is ≥70%, which is based on the historic hotel occupancy in the City.

Event attendance includes the number of estimated attendees at the following Selected Destination Venues: Smart Financial Centre at Sugar Land, Constellation Field, Sugar Land Town Square Plaza, and the Houston Museum of Natural Science at Sugar Land.

Attendance is calculated by management estimates, ticket sales or a combination of the two methods. This measure is reported on a calendar year basis.

Percentage of current capacity not occupied by tenants in Office, Industrial, and Retail commercial space within the City of Sugar Land.

The target is set at less than or equal to 10%, which is considered a sensible target equilibrium in the occupancy of commercial space.

The City of Sugar Land’s commercial property tax revenue, percentage change, and assessed valuation of commercial property as a percentage of the tax roll as reported annually by the Fort Bend County Central Appraisal District.

The FY 2019 target was updated to 30% based on the results from 2018. The results for FY 2020 will be updated in September 2020.

The assessed revaluation and new valuation for residential property in the City as reported annually by the Fort Bend County Central Appraisal District.

An increase in the revaluation of residential property within the City of Sugar Land from the previous year’s assessed residential valuation. The target value of ≥3% (revaluation) is intended to represent the desire of the City to foster stability and growth in property values for residents.

For the purposes of this Goal Measure, Staff is measuring the City's Bond Ratings on our General Obligation (GO) Bonds and Certificates of Obligation (CO's). In issuing GO Bonds and CO's, the City of Sugar Land pledges to levy whatever property tax is needed to repay the bonds for any particular year. GO Bonds cannot be issued without voter approval.

Bond ratings reflect a detailed analysis of the City’s ability to repay debt and include an assessment of the local/regional economy, overall administration, financial policies, and track record in managing its financial position. The target for this measure is AAA; the highest possible bond rating in the rating scale.

This measure is the dollars of net bonded debt per capita. Or net bonded debt as a percent of taxable value of property (as reported in CAFR). 

The City managing the debt-per-resident ratio shows its strong, conservative fiscal management and responsibility to the Sugar Land taxpayer to keep taxes low.

The net assessed value of the City divided by the total acreage of the City, expressed as a number and the annual percentage change.

Maintaining and developing a growing property value in the City ensures that Sugar Land remains a desirable place to live, work, and play. This comprehensively evaluates all land and amenities, from neighborhoods to business centers.

The City of Sugar Land uses this measure to approximate the tax burden on residents and, in turn, to plan how to best deliver return-on-investment to the community. The actual tax rate represents the amount of funds the City requires for operation and maintenance, plus the amount required for our debt service.

Question: "How satisfied are you with: Overall value that you receive for your local tax dollars and fees?"

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very satisfied" and 1 was "very dissatisfied," excluding "don't know.” Performance better than or equal to the Citizen Survey’s United States average response to this question. 

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results will be updated upon the completion of a new Citizen Survey.

Recycled residential materials weight divided by total residential waste collection weight. Recycled materials include curbside recycling, green waste, and household hazardous waste. The target is ≥40%.

This target reflects a goal previously established in workshops with City Council of increasing the residential diversion rate to 40%.

This measure, expressed as a percentage, demonstrates an assessment of current water demand compared to available water supplies. The formula is as follows: 5 year average water production / Current water production capacity.

The target is ≤37%. Performance better than (a lower %) or equal to the top quartile of American Water Works Association (AWWA) Survey Respondents.

Even the most well-maintained and well-managed water distribution system will experience some unavoidable loss of water before reaching customers. In order to exclude consideration of the unavoidable leakage, the International Water Association supports the use of an Infrastructure Leakage Index (ILI). This index is a ratio of water loss to water leaks as compared to unavoidable water loss.

It is accepted within the industry that a score of 1-2 is exceptional; whereas, the majority of utilities operate between a 2 and a 4. Utilities above a 4 need to consider more immediate updates to their water distribution system.

A consultant periodically provides the City of Sugar Land with a comprehensive road network score every three years. This score is based on Pavement Condition Ratings determined from visual surveys performed by trained external field raters. Pavement Condition Ratings are assigned on a 0 - 100 scale, with 100 representing a perfect rating and 0 representing an unusable pavement condition.

The City Council has communicated their intention to pursue and fund a street maintenance program and long-term capital improvement plan aimed at maintaining at least a 65 pavement condition rating, which in the industry is considered fair.The next assessment is proposed for FY20 with a report due in FY21.

Question: "What is your level of agreement with the following statements about Sugar Land? I am proud to call Sugar Land home."

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "strongly agree" and 1 was "strongly disagree," excluding "don't knows.” Improvement better than or equal to the most recent Citizen Survey. 

Please note that most recent results are from FY2018, which was the last time the City conducted the Citizen Survey. Results will be updated upon the completion of a new Citizen Survey.