About the City Council Goal Measures Dashboard

Purpose

The City Council Goal Measures, also referred to as Goal Measures, help drive performance improvements and accountability throughout the organization by linking the performance of key operations to City Council Mid-Term Priorities. City Staff met with the City Council to develop measures that will educate and provide both accountability and transparency to our residents on the performance of the City.

Background

  • At the 2014 Fall Retreat, City Council began developing measures of success for each mid-term priority to begin the development of Goal Measures.
  • On September 1st, 2015, City Council formally adopted 30 Goal Measures by Resolution No. 15-30.
  • Target recommendations were reviewed with the City Council during the Spring and Fall Retreats of calendar year 2016.
  • Focus groups were included in the dashboard review process and were comprised of various civic organizations including: Homeowners Association Members, Citizen’s Police Academy Alumni, and Sugar Land 101 Alumni.
  • The City Council Goal Measures are an on-going initiative; therefore, staff will continue to monitor the Goal Measures with City Council and City Management.

About the Mid-Term Priorities

Safest City in America: Feeling Safe, Rapid Response

  • Have a Rapid, Effective and Coordinated Response to an Emergency – Police, Fire, EMS, Public Works
  • Maintain People Feeling Safe, Secure and Comfortable throughout the Community
  • Maintain a Low Crime Rate in Sugar Land with a High Clearance Rate
  • Develop Effective Public Safety Communications with Adequate Staffing and Using Appropriate Technology
  • Improved All-Hazards and Disaster Preparedness, Response and Recovery through Better Coordination and Intergovernmental Cooperation
  • Utilizing Technology to Contribute to a Safe Community

Strong Local Economy: Growing Business Investment

  • Attract Targeted Businesses with Primary Jobs: National and International
  • Growing Tax Base: Property Tax and Sales Tax Generators
  • Develop Major Business Parks with Class A Office Environment: Tract II and Prison Property / Newland (300 Acres)
  • Expand Tourism: Venues, Marketing and Number of Visitors
  • Develop Three Destination Activity Centers – Major Community Focal Points and Regional Destinations: Brazos River Park Festival Site, TIRZ #4, Imperial Area
  • Protect Strength of Current Economic Generators

Responsible City Government: Financially Sound, Exceptional Service

  • Maintain a High Level of Citizen Satisfaction and Cost-Effective Delivery of City Services: Value for Tax Dollars
  • Continue “Championship” Workforce: Professional, Well-Trained, Appropriately Compensated, Retention / Internal Promotional Opportunities
  • Have City Employees Serve as the Primary Contact with Customers
  • Maintain Financially Responsible Government Consistent with City’s Mission
  • City of Sugar Land – a Leader in Customer Service and Superior Service
  • City and Partners Operating Efficiently and as a Service Business

Great Place to Live: Development, Redevelopment, Mobility, Environment

  • Have Predictable, Compatible Development and Land Uses Consistent with Comprehensive Plan
  • Maintain Adequate Infrastructure and Services to Support Growth and Sustain the Existing Community
  • Revitalize / Redevelop Older Commercial Centers: Appearance and Business Vitality
  • Improve Mobility within Sugar Land: Automobiles, Bicycles and Walking
  • Strive for Land Uses that Build the Wealth of the City – Balancing Property Tax Value, Sales Tax Revenue & Primary Jobs

Building Community: Diverse Cultures, Leisure, Arts

  • Develop City Facilities and Venues that Support Community Arts, Events and Festivals
  • Develop Residents’ Understanding of Civic Processes and Community Infrastructure
  • Support Community Events and Festivals of Diverse Ages and Cultures
  • Adapt to Sugar Land’s Changing Demographics

About the Status Indicators

Status indicators refer to the Green, Yellow, Red, and Blue icons located on the dashboard’s “At a Glance,” Priority, and Detail Pages. These indicators provide a basis for determining whether desired levels of performance are achieved. For each Goal Measure, a status summarizes the comparison of recent performance against a set target. If data is not yet available for full comparison, the status reflects that situation.

A Green Status Indicator means that the measure is proceeding as anticipated, or, performance is better than or equal to the target, with all data available.

An Amber Status Indicator pertains to measures reported quarterly. An amber status means that results are below trend for the quarter, and Staff is monitoring the progress of the measure. Measures with this type of result have the ability to meet their target. A target can no longer be yellow when all data is available, and the measure either has, or has not, met its target.

A Red Status Indicator means that the measure needs improvement, and Staff is reviewing data in order to identify an action plan.

A Blue Status indicator means that information is still being collected at this time, or will be collected in the future.

In addition to the color status indicators, terms like Q2-16 can be seen on the dashboard’s “At a Glance,” Priority, and Detail Pages. These indicators let visitors to the dashboard know at what point in the fiscal year the data was collected.

Definition of Fiscal Year: A fiscal year is a period that many companies and government entities utilize for accounting purposes and preparing financial statements. The fiscal year for the City of Sugar Land begins on October 1st, and ends the following year on September 30th.

Definition of Quarter: A quarter is defined as a three-month period on the fiscal year calendar that acts as a basis for reporting. The four quarters that make up the fiscal year in the City of Sugar Land are:

  • Quarter One: October, November, and December
  • Quarter Two: January, February, and March
  • Quarter Three: April, May, and June
  • Quarter Four: July, August, and September





Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

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Disclaimer
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Contact Information

City of Sugar Land
2700 Town Center Blvd. North
Sugar Land, TX 77479

Office of Strategic Initiatives
Contact (281) 275-2236
www.sugarlandtx.gov
StrategicInitiatives@sugarlandtx.gov

Site Map
Disclaimer
Privacy

click here to view the city of sugar land's facebook pageclick here to view the city of sugar land's twitter page